Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the TimeTrack Pro Gambia platform, website, mobile applications, and related services (collectively, the "Services") operated by TimeTrack Pro Gambia ("we", "us", "our").

By creating an account, subscribing to a plan, or using the Services in any way, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Definitions

• "Client" means the business or organization that subscribes to our Services.
• "Employee" means an individual whose attendance is tracked through the Services by a Client.
• "User" means any individual who accesses the Services, whether a Client administrator or an Employee.
• "Personal Data" means any information relating to an identifiable individual, as defined under The Gambia's Personal Data Protection and Privacy Act, 2025.
• "Client Data" means all data that the Client (or its Employees) uploads to or generates through the Services, including attendance records, employee details, site information, and photos.

3. Our Services

TimeTrack Pro Gambia provides a cloud-based workforce management platform with the following core features:

• GPS-verified employee attendance tracking
• Photo-based identity verification at check-in and check-out
• Work site management with configurable geofencing
• Live location tracking during working hours only
• Emergency panic button with real-time alerts
• Patrol tracking via QR code checkpoints
• Leave request and approval management
• Reporting, exports, and analytics
• Offline mode with automatic sync when connectivity returns

We may add, modify, or discontinue features at any time. We will provide reasonable notice of any changes that materially affect your use of the Services.

4. Accounts and Registration

To use the Services, you must:

• Be at least 18 years old and legally capable of entering into a contract
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized use of your account

You are responsible for all activity that occurs under your account. We are not liable for any loss caused by unauthorized access resulting from your failure to secure your credentials.

5. Free Trial

We offer a 14-day free trial of the Services. During the trial:

• You have full access to the features of the plan you selected
• No payment information is required to start
• You may cancel at any time without charge
• We may limit trial access to one per business entity

At the end of the trial, access to the Services will be suspended unless you subscribe to a paid plan. Your data will be retained for 30 days after trial expiry, after which it may be deleted.

6. Subscriptions and Payment

6.1 Plans and Pricing

Current plans and pricing are displayed on our website at timetrackprogambia.com/#pricing. Pricing is in Gambian Dalasi (GMD) unless otherwise stated.

6.2 Billing

• Subscriptions are billed in advance on a monthly or annual basis
• Payment must be received before the subscription period begins
• We accept the payment methods shown at checkout
• All fees are non-refundable except as required by law

6.3 Price Changes

We may change subscription fees with at least 30 days' notice. Price changes take effect at your next renewal. If you do not agree with a price change, you may cancel before the next billing cycle.

6.4 Failed Payments

If payment fails, we will attempt to notify you and provide a grace period of 7 days. If payment is not received, we may suspend access to the Services until the outstanding balance is settled.

7. Client Responsibilities

As a Client, you are the Data Controller for all Personal Data processed through the Services. This means you are responsible for:

• Lawful basis: Ensuring you have a lawful basis for processing employee data, including but not limited to employment contract obligations and legitimate business interests
• Employee notification: Informing employees about the data you collect, why you collect it, and how it is used
• Consent where required: Obtaining any consents required under applicable law
• Accuracy: Ensuring all information you upload is accurate and up to date
• Compliance: Complying with all applicable laws, including The Gambia's Personal Data Protection and Privacy Act, 2025
• Employee offboarding: Notifying us to deactivate employee accounts when individuals leave your employment

TimeTrack Pro Gambia acts as a Data Processor on your behalf and will only process Client Data on your documented instructions.

8. Employee Data and Consent

The Services process several categories of employee data, including:

• Name, employee ID, phone number, and email
• GPS location data (during work hours only)
• Photographs taken at check-in and check-out
• Attendance timestamps and site check-in records
• Device information and battery level (for operational monitoring)

Important: You must ensure that employees are informed that:

• Their location will be tracked only while signed in at work
• Tracking stops immediately upon signing out
• Photographs are captured at each check-in and check-out
• Location data is used only for attendance verification
• They have rights under applicable data protection law

You agree not to use the Services to track employees outside of working hours or for any purpose other than legitimate workforce management.

9. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Services
• Interfere with or disrupt the Services or servers
• Reverse engineer, decompile, or disassemble any part of the Services
• Use the Services to harass, stalk, or harm any individual
• Share your account credentials with third parties
• Upload malware, viruses, or any malicious code
• Use the Services to track individuals without their knowledge where such consent is legally required
• Resell the Services without our written consent

We reserve the right to suspend or terminate accounts that violate these rules.

10. Intellectual Property

All software, code, designs, logos, trademarks, and documentation associated with the Services are owned by TimeTrack Pro Gambia or its licensors. You receive a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms.

You retain all rights to your Client Data. We do not claim ownership over any data you upload to the Services.

11. White-Label Services

Certain plans allow you to use the Services under your own company branding ("White-Label"). If you use this feature:

• You are solely responsible for all content, representations, and claims made to your end users
• You must not misrepresent the origin of the underlying technology
• You remain fully bound by these Terms, and your obligations extend to your end users
• You must not use our Services to compete directly with TimeTrack Pro Gambia

12. Service Availability

We aim for 99.9% uptime but do not guarantee uninterrupted service. The Services may be temporarily unavailable for:

• Scheduled maintenance (we will notify you in advance where possible)
• Emergency maintenance
• Issues with third-party providers (hosting, SMS, email)
• Events beyond our reasonable control (natural disasters, network outages)

The Services include an offline mode that allows employees to record attendance even when connectivity is unavailable. Data recorded offline will be synced when connectivity returns.

13. Termination

13.1 By You

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial periods.

13.2 By Us

We may suspend or terminate your access if:

• You breach these Terms
• Your subscription payment is overdue
• We are required to do so by law
• Your use poses a security or legal risk to us or other users

13.3 Effect of Termination

Upon termination, your access to the Services ends. You may export your data for 30 days after termination, after which it will be deleted in accordance with our Privacy Policy.

14. Limitation of Liability

To the maximum extent permitted by Gambian law:

• The Services are provided "as is" without warranties of any kind, express or implied
• We do not warrant that the Services will be error-free, uninterrupted, or completely secure
• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability to you for any claim arising from the Services is limited to the amount you paid us in the 12 months preceding the claim

15. Indemnification

You agree to indemnify and hold TimeTrack Pro Gambia harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Services
• Your breach of these Terms
• Your violation of any law or third-party rights, including data protection laws
• Any content you upload to the Services

16. Governing Law and Disputes

These Terms are governed by the laws of The Gambia. Any dispute arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of The Gambia.

Before initiating legal proceedings, we encourage you to contact us at sales@timetrackprogambia.com so we can attempt to resolve the issue informally.

17. Changes to Terms

We may update these Terms from time to time. When we make material changes:

• We will update the "Effective Date" at the top of this page
• We will notify you by email or in-app notification at least 14 days before the changes take effect
• Continued use of the Services after the effective date constitutes acceptance of the updated Terms

18. Contact Us

For questions about these Terms, contact us:

• Email: sales@timetrackprogambia.com
• WhatsApp: +220 872081761
• Website: timetrackprogambia.com
• Location: The Gambia, West Africa